Thermal Bag Replacement

Besides the registration gift set to new couriers, we are now offering free thermal bag/scooter box replacements to existing couriers under the following circumstances:

  1. Couriers have completed more than 2000 orders
  2. Couriers have been with foodpanda for more than 6 months

If you don’t meet the above criteria, but your thermal bag is damaged or in poor condition, you may fill out the thermal bag replacement application form.

Each application will be reviewed on a case-by-case basis, and if you are eligible for a free thermal bag replacement, you will receive a unique discount code and redemption guidelines via email.

If you didn’t receive the discount code by email within 2 weeks, it is likely that you are not qualified for a free replacement.

In order to redeem the thermal bag or the scooter box, please fill in the application form by clicking here or the image below.